This return policy is valid only for goods within the warranty period and for goods that are used according to the Usage instructions listed bellow. For successful claims follow the below mentioned process:
If the goods need to be returned, please inform us about the observed problems as soon as possible. You can do so by email at firstname.lastname@example.org along with the following details:
- respective product name
- reason of return – exact description of the problem
- date of goods takeover
- your contact details – name, address, phone number, e-mail
- which form of return are you claiming
Send the claimed goods along with the return claim for consideration to the following address: B-2-5B Jalan 12/144A Taman Bukit Cheras,56000 Kuala Lumpur, Malaysia, Selangor, Malaysia.
Attention : YHS Distribution Sdn Bhd (warranty department)
Returns can be delivered in person or by post to the above mentioned address – best in the original, otherwise in other suitable protective packaging, along with the above mentioned information and a copy of relevant invoice. When sending the package, do not forget to mark it as FRAGILE.
Make sure, you do not send the returns by cash on delivery method. We will not accept such package and will return it to your address. Please avoid this way of claiming back the amount for the purchased product. We will inspect the damage first and then be in contact with you to solve this matter.
The warranty applies only for items returned within 14 days of receipt. Returns beyond 30 days will not be accepted.